Privacy Policy
Last updated: March 2026
1. Who We Are
Bristol Heat Pump ("we", "us", "our") operates the website bristolheatpump.co.uk. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Data We Collect
When you use our website, we may collect:
- Contact information: Name, email, phone number, postal address
- Property information: Property type, bedrooms, postcode, heating system
- Usage data: Pages visited, time on site, referral source (via Cloudflare Web Analytics)
- Form submissions: Quote requests, grant checker results, contact messages
3. How We Use Your Data
- To respond to your enquiries and provide quotes
- To process grant applications on your behalf
- To improve our website and services
- To send relevant updates about your enquiry (not marketing)
We will never sell your data to third parties.
4. Legal Basis
We process your data based on: consent (when you submit a form), legitimate interest (to respond to enquiries), and contractual necessity (to provide our services).
5. Data Retention
We retain your personal data for up to 24 months after your last interaction. You can request deletion at any time by contacting us.
6. Your Rights
Under UK GDPR, you have the right to: access your data, rectify inaccurate data, request erasure, restrict processing, data portability, and object to processing. To exercise any of these rights, contact us at [email protected].
7. Cookies
We use essential cookies for website functionality. Analytics cookies (Cloudflare Web Analytics) are privacy-preserving and do not track individual users. Third-party cookies (e.g., Google Tag Manager) are only loaded with your consent.
8. Contact
For privacy-related questions, contact us at [email protected].